Many of us are familiar with structured Problem Solving, ensuring that we follow a 3C (Concern, Cause & Countermeasure) approach, utilising '5 x Why?' to get to Root Cause and following the PDCA (Plan, Do, Check, Act) to assure that we thoroughly and sustainably solve the problem.
For example, if you have run a Project to improve the Market Share of your Product Line in France and have achieved it, we could describe this succinctly:
e.g. Product Line A increased its Market Share in France from 11% to 17% over the periods 2013-14 and 2014-15, slightly ahead of the target of 16.5% in the same time period, whilst maintaining EBITA and iGM.
Once we have described the Achievement, we must then take the time to understand why we were successful and the Ishikawa (Fishbone) approach can be used in a similar way to problem solving.
We use the Ishikawa to determine the causes of our success, interrogating what went well and what didn't, how our actions and activities differed from the plan and where we applied problem solving and countermeasures to 'course correct'.
Using the example of the market share project in France, we would want to understand how the 7Ps of the marketing mix had performed in relation to our plan:
Once we understand why we were successful, we are able to transfer that knowledge into our organisation through the creation of, or Kaizen of, Standardised work. This facilitates the Yokoten that will enable colleagues throughout the organisation to utilise their new ways-of-working, adding their knowledge and experience and enhancing the critical success factors.
This Standardised Work isn't simply SOPs (Standard Operating Procedures) but will also include People factors, IT and other Tooling solutions, as well as the Organisational Factors, such as team composition and Governance.
Whilst it can be easy to allow success to be taken for granted, taking the time for deep reflection (Hansei) and learning is essential if we are to not only be successful once but to ACE our success continuously.
There are many Lean Leadership Books out there but I have reviewed those that I think are of most use on my Book Recommendations page.
Follow Philip on Twitter:
"I aim to promote the global sharing of best practices in the application of Lean Thinking."